Frequently Asked Questions
Answers to common questions about PlayableLabs features, limits, formats, API, teams, and security
General
What is PlayableLabs?
PlayableLabs is a B2B SaaS platform for creating, customizing, and exporting playable ads for multiple ad networks. It provides a complete workflow from asset management to multi-network export.
Which ad networks are supported?
PlayableLabs supports export formats for major ad networks including Unity, AppLovin, IronSource, Meta (Facebook), Google Ads, Mintegral, and more. Each export is optimized for the target network's specifications.
Do I need to install any software?
No. PlayableLabs runs entirely in the browser. We recommend Google Chrome 90+ for the best experience.
Pricing and Plans
Is there a free trial?
Contact our sales team at sales@playablelabs.studio for trial access and pricing information.
Games and Assets
What is the Game > Version > Variant hierarchy?
- Game: The top-level project (e.g., "Puzzle Blast")
- Version: A snapshot of the game at a point in time (e.g., "v1.2")
- Variant: A customized variation for a specific market or ad network (e.g., "US-Unity")
What file formats are supported for assets?
| Type | Formats |
|---|---|
| Images | PNG, JPG, WebP, SVG |
| Audio | MP3, OGG, WAV |
| Data | JSON |
What is the maximum file size for uploads?
Individual files can be up to 100 MB. For large batches, upload assets one at a time to avoid timeouts.
Can I reuse assets across games?
Assets belong to an organization and can be referenced by any game within that organization.
Teams and Permissions
What roles are available?
| Role | Permissions |
|---|---|
| Owner | Full control including deletion and ownership transfer |
| Admin | Full access including team management and settings |
| Manager | Create, edit, delete games and export playable ads |
| Member | Create and edit games, upload assets, export |
| Viewer | Read-only access to games and assets |
How many team members can I add?
The number of members depends on your plan. There is no hard limit on the platform itself.
Can a user belong to multiple organizations?
Yes. Users can be members of multiple organizations and switch between them using the organization selector in the header.
API and Integrations
Where do I find my API token?
Go to Developers > Tokens in the header navigation and click Create Token. See the API Tokens guide for details.
What is the API rate limit?
Standard endpoints allow 100 requests per minute. Sensitive endpoints are limited to 20 requests per minute. See API Overview for full details.
Is there an official SDK?
Not yet. Official TypeScript and Python SDKs are planned. In the meantime, see SDKs and Examples for ready-to-use code patterns.
Can I use webhooks to receive event notifications?
Webhooks are currently in development. See Integrations for the planned webhook events and timeline.
Security
How is my data secured?
- All traffic is encrypted via HTTPS/TLS
- Data is isolated per organization (multi-tenant architecture)
- Passwords are hashed with industry-standard algorithms
- API tokens are stored as hashed values and cannot be retrieved after creation
- Infrastructure runs on Google Cloud Platform with enterprise-grade security
Does PlayableLabs support MFA?
Multi-factor authentication is on the roadmap and will be available in a future release.
What happens if I delete my organization?
Deleting an organization permanently removes all games, assets, team memberships, and API tokens. This action cannot be undone.
Exports
Why is my export file larger than expected?
Large textures and uncompressed audio are the most common causes. Use WebP for images, reduce audio bitrate, and remove unused assets from the variant before exporting.
Can I export for multiple networks at once?
Yes. Select multiple networks in the export dialog to generate optimized builds for each one simultaneously.
Still Have Questions?
Contact us at support@playablelabs.studio or check the Common Issues page for specific problem solutions.